How does it increase satisfaction in customer service? Even the best customer service team can’t answer every question immediately. Especially in companies where thousands of products are sold at ...
Read MoreHow does IT benefit? The complexity of enterprise IT is not to be underestimated, and IT experts are in high demand. As anyone who has ever had a problem with their office computer knows, PC probl ...
Read MoreThe HR manager’s responsibility — keeping knowledge inside the organization In today’s business world, human resource management is often about finding the right answer to important questions, and ...
Read MoreWhat’s in it for Sales and Marketing? Knowledge management can benefit practically any business these days. Because if you think about it, practically every business transaction requires re ...
Read MoreToday: How your field technicians can leave a good impression When your mechanic offers roadside assistance to a broken-down vehicle that he is unfamiliar with, or when your field tech is t ...
Read MoreTime is money. And it always has been. Especially for service providers who charge by the hour. 30 years ago, people would bang out five letters on a typewriter and then wait days for an answer. N ...
Read MoreSABIO has been awarded as one of the 20 Most Promising Knowledge Management Solution Providers 2017 by CIO Review, a print magazine for enterprise solutions. Over the last few months, CIOReview ha ...
Read MoreDigital work is not necessarily productive. Computers, software, and the internet do make a lot of things easier. They increase the amount of knowledge available, but also the complexity of both s ...
Read MoreWith digitalization in full swing, the days of control freaks and micromanaging executives are over. Trust and collaboration are the new currencies of the modern workplace. But managers often see ...
Read MoreFull-time employees spend more time at work than they do with friends and family. That’s not going to change. But the location and type of work people do has become more varied — digital technolog ...
Read MoreWhen IT problems crop up, it can bring work to a standstill. That’s why many companies have an IT helpdesk to offer solutions and keep employees productive and motivated. Once an internal IT ...
Read MoreThese days, you’re not going to impress anyone with standard-issue customer service. Both consumers and procurement staff expect to be addressed by their names in responses that are rapid an ...
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