When a coach conducts a workshop, a teacher gives a lesson, or a university student reads a book in the library, knowledge transfer is happening—within a clear structure. Most of the time, teacher ...
Read MoreThis is what things would look like in a perfect world: Whenever one employee learns something, their co-workers would automatically have access to the new knowledge. When an employee leaves the c ...
Read MoreGood knowledge management is a huge success factor for both employees and customers. Unfortunately, it’s not something that happens spontaneously. Someone has to take the initiative to get things ...
Read MoreKnowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...
Read MoreDear customers, Dear partners and friends, We have big news that I want to share with you personally: On Monday I have sold all shares in SABIO GmbH to Serviceware SE in Bad Camberg. Servic ...
Read MoreWhat do you want to achieve? Great knowledge management? No! Great customer service? Yes! While you are reading this article you might already be aware that great knowledge management is th ...
Read MoreThey are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...
Read MoreYou’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...
Read MoreThe work is finished — you’ve successfully introduced a knowledge management system at your company and anchored new knowledge processes in the departments. Editors are submitting new knowledge co ...
Read MoreYou use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...
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