Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...
Read MoreDear customers, Dear partners and friends, We have big news that I want to share with you personally: On Monday I have sold all shares in SABIO GmbH to Serviceware SE in Bad Camberg. Servic ...
Read MoreWhat do you want to achieve? Great knowledge management? No! Great customer service? Yes! While you are reading this article you might already be aware that great knowledge management is th ...
Read MoreThey are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...
Read MoreYou’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...
Read MoreThe work is finished — you’ve successfully introduced a knowledge management system at your company and anchored new knowledge processes in the departments. Editors are submitting new knowledge co ...
Read MoreYou use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...
Read MoreYou’re in the process of introducing a professional knowledge management system at your company, and you have successfully completed the first step: you know which software you want to use. ...
Read MoreSelecting a knowledge management solution for a company is an important decision. The trick is to find the right features and good usability while keeping in mind acquisition and operating costs, ...
Read MoreHow does it increase satisfaction in customer service? Even the best customer service team can’t answer every question immediately. Especially in companies where thousands of products are sold at ...
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