Wie Sie Ihren Kundenservice Automatisieren

How to automate your customer service

Everyone knows the situation. You’ve got a question about a product, and you want a quick answer. It can be over the telephone, via email, in an app, online in a chat, or at the store in per ...

Read More
Welcome Change! Warum Unternehmen Einen Kulturwandel Brauchen

Welcome CHANGE!

With digitalization in full swing, the days of control freaks and micromanaging executives are over. Trust and collaboration are the new currencies of the modern workplace. But managers often see ...

Read More
New Work Die Neue Art Des Arbeitens

A brave new working world requires new skills

Full-time employees spend more time at work than they do with friends and family. That’s not going to change. But the location and type of work people do has become more varied — digital technolog ...

Read More
Mit Wissen Zum Erfolgreichen It Helpdesk

Using Knowledge To Ensure Help Desk Success

When IT problems crop up, it can bring work to a standstill. That’s why many companies have an IT helpdesk to offer solutions and keep employees productive and motivated. Once an internal IT ...

Read More
Höchst Persönlich: Wie Unternehmen Hervorragende Kundenerfahrungen Schaffen

Now it’s personal: How businesses can create outstanding customer experiences

These days, you’re not going to impress anyone with standard-issue customer service. Both consumers and procurement staff expect to be addressed by their names in responses that are rapid an ...

Read More
Sind Chatbots Die Zukunft Des Kundenservice?

Are chatbots the future of customer service?

Leading customers to the answers they’re looking for is one of the main tasks of customer service. Get that part wrong, and you can quickly find yourself losing customers. But customer servi ...

Read More
5ways 1800x500 De

5 Ways to create a great customer experience

Everybody’s talking about the great importance of customer experiences. With good reason. Because these days, customers are more influential. Their experiences with the company can easily be ...

Read More

Employee leaving? The cost of knowledge loss and how to avoid it

It’s something HR deals with on a daily basis: a competent employee gets a new job elsewhere, takes parental leave, becomes ill, or retires. Company knowledge goes out the door with the employee, ...

Read More
Fokus Auf Den Kunden: Wie Das Vorhaben Gelingt

The journey to customer centricity

Technological progress has put customers on a level playing field with businesses. Transparency has increased in modern businesses. Customers influence the image of companies and products with inc ...

Read More
Das Perfekte Callcenter Braucht Das Richtige Personal

The perfect contact center agent – HR as a key to your customer

No contact center can do without a good knowledge database. But the people, the agents on the phone or at the keyboard, are at least as important. The way they treat customers has a considerable i ...

Read More


30 days. Instantly delivered. No credit card required.