It’s something HR deals with on a daily basis: a competent employee gets a new job elsewhere, takes parental leave, becomes ill, or retires. Company knowledge goes out the door with the employee, ...Read More
Social media platforms from Facebook to Snapchat are an integral part of everyday life for many people and businesses. They let everyone communicate with each other. It’s a principle that leads to ...Read More
A business can have service offerings everywhere you look, run by the best contact center agents. But if the knowledge management behind the customer service is shaky, it can count against you and ...Read More
No contact center can do without a good knowledge database. But the people, the agents on the phone or at the keyboard, are at least as important. The way they treat customers has a considerable i ...Read More
Excellent customer service is increasingly becoming a critical factor for businesses. In this world of omni-channel service, providing the right information — fast — requires a properly maintained ...Read More
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