These days, you’re not going to impress anyone with standard-issue customer service. Both consumers and procurement staff expect to be addressed by their names in responses that are rapid an ...
Read MoreEverybody’s talking about the great importance of customer experiences. With good reason. Because these days, customers are more influential. Their experiences with the company can easily be ...
Read MoreTechnological progress has put customers on a level playing field with businesses. Transparency has increased in modern businesses. Customers influence the image of companies and products with inc ...
Read MoreIt’s something HR deals with on a daily basis: a competent employee gets a new job elsewhere, takes parental leave, becomes ill, or retires. Company knowledge goes out the door with the employee, ...
Read MoreSocial media platforms from Facebook to Snapchat are an integral part of everyday life for many people and businesses. They let everyone communicate with each other. It’s a principle that leads to ...
Read MoreTechnology isn’t everything. Successful knowledge management also requires the proper method. We show you the six most important factors for successful knowledge management. They will allow ...
Read MoreA business can have service offerings everywhere you look, run by the best contact center agents. But if the knowledge management behind the customer service is shaky, it can count against you and ...
Read MoreNo contact center can do without a good knowledge database. But the people, the agents on the phone or at the keyboard, are at least as important. The way they treat customers has a considerable i ...
Read MoreExcellent customer service is increasingly becoming a critical factor for businesses. In this world of omni-channel service, providing the right information — fast — requires a properly maintained ...
Read MoreEveryone knows the situation. You’ve got a question about a product, and you want a quick answer. It can be over the telephone, via email, in an app, online in a chat, or at the store in per ...
Read MoreLeading customers to the answers they’re looking for is one of the main tasks of customer service. Get that part wrong, and you can quickly find yourself losing customers. But customer servi ...
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