Wissensmanagement Lösung

SABIO honored as one of the 20 Most Promising Knowledge Management Solution Providers 2017

SABIO has been awarded as one of the 20 Most Promising Knowledge Management Solution Providers 2017 by CIO Review, a print magazine for enterprise solutions. Over the last few months, CIOReview ha ...

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Knowledge Work

Digitalization and the modern workplace — making knowledge work more productive

Digital work is not necessarily productive. Computers, software, and the internet do make a lot of things easier. They increase the amount of knowledge available, but also the complexity of both s ...

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Sechskniffe1 En

6 Tips for Successful Knowledge Management

Technology isn’t everything. Successful knowledge management also requires the proper method. We show you the six most important factors for successful knowledge management. They will allow ...

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Kundenservice Neu

Knowledge management as a success factor for customer service

A business can have service offerings everywhere you look, run by the best contact center agents. But if the knowledge management behind the customer service is shaky, it can count against you and ...

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Wie Sie Ihren Kundenservice Automatisieren

How to automate your customer service

Everyone knows the situation. You’ve got a question about a product, and you want a quick answer. It can be over the telephone, via email, in an app, online in a chat, or at the store in per ...

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Welcome Change! Warum Unternehmen Einen Kulturwandel Brauchen

Welcome CHANGE!

With digitalization in full swing, the days of control freaks and micromanaging executives are over. Trust and collaboration are the new currencies of the modern workplace. But managers often see ...

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New Work Die Neue Art Des Arbeitens

A brave new working world requires new skills

Full-time employees spend more time at work than they do with friends and family. That’s not going to change. But the location and type of work people do has become more varied — digital technolog ...

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Mit Wissen Zum Erfolgreichen It Helpdesk

Using Knowledge To Ensure Help Desk Success

When IT problems crop up, it can bring work to a standstill. That’s why many companies have an IT helpdesk to offer solutions and keep employees productive and motivated. Once an internal IT ...

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Höchst Persönlich: Wie Unternehmen Hervorragende Kundenerfahrungen Schaffen

Now it’s personal: How businesses can create outstanding customer experiences

These days, you’re not going to impress anyone with standard-issue customer service. Both consumers and procurement staff expect to be addressed by their names in responses that are rapid an ...

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Sind Chatbots Die Zukunft Des Kundenservice?

Are chatbots the future of customer service?

Leading customers to the answers they’re looking for is one of the main tasks of customer service. Get that part wrong, and you can quickly find yourself losing customers. But customer servi ...

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