SABIO

31. Jul 2018

Knowledge management and change management - taking the buzzwords with a grain of salt

Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...

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SABIO

31. Jul 2018

Serviceware SE acquires SABIO GmbH

Dear customers, Dear partners and friends, We have big news that I want to share with you personally: On Monday I have sold all shares in SABIO GmbH to Serviceware SE in Bad Camberg.   Servic ...

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SABIO

31. Jul 2018

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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SABIO

31. Jul 2018

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 5: The evolution of knowledge — knowledge management in your daily work

You’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...

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