SABIO

31. Jul 2018

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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SABIO

31. Jul 2018

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 5: The evolution of knowledge — knowledge management in your daily work

You’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...

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SABIO

31. Jul 2018

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 4: Connected knowledge — how you can integrate organizational knowledge

The work is finished — you’ve successfully introduced a knowledge management system at your company and anchored new knowledge processes in the departments. Editors are submitting new knowledge co ...

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SABIO

31. Jul 2018

5 STEPS TO DEPLOYING A
KNOWLEDGE MANAGEMENT SOLUTION PART 3:
Expanding knowledge management to include other departments

You use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...

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