SABIO BLOG

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The role of the company knowledge manager

Good knowledge management is a huge success factor for both employees and customers. Unfortunately, it’s not something that happens spontaneously. Someone has to take the initiative to get things ...

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Achievement Adult African 1059116

Knowledge management and change management – taking the buzzwords with a grain of salt

Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...

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SABIO ist ein Unternehmen der Serviceware

Serviceware SE acquires SABIO GmbH

Dear customers, Dear partners and friends, We have big news that I want to share with you personally: On Monday I have sold all shares in SABIO GmbH to Serviceware SE in Bad Camberg.   Servic ...

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Lindsay Henwood 47743 Unsplash1

The stairs to great customer service

What do you want to achieve? Great knowledge management? No! Great customer service? Yes!   While you are reading this article you might already be aware that great knowledge management is th ...

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Young Man Working In A Call Centre, Looking To Camera

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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knowledge management in your daily work

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 5: The evolution of knowledge — knowledge management in your daily work

You’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...

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Unternehmenswissen integrieren

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 4: Connected knowledge — how you can integrate organizational knowledge

The work is finished — you’ve successfully introduced a knowledge management system at your company and anchored new knowledge processes in the departments. Editors are submitting new knowledge co ...

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Wissensmanagement auf andere Abteilungen ausweiten

5 STEPS TO DEPLOYING A
KNOWLEDGE MANAGEMENT SOLUTION PART 3:
Expanding knowledge management to include other departments

You use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...

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Wissensmanagement erfolgreich einführen

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 2: The successful knowledge management rollout

  You’re in the process of introducing a professional knowledge management system at your company, and you have successfully completed the first step: you know which software you want to use. ...

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5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 1: Finding The Right Software

Selecting a knowledge management solution for a company is an important decision. The trick is to find the right features and good usability while keeping in mind acquisition and operating costs, ...

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Wissensmanagement im Kundenservice

KNOWLEDGE MANAGEMENT ACROSS THE COMPANY: Customer Service

How does it increase satisfaction in customer service? Even the best customer service team can’t answer every question immediately. Especially in companies where thousands of products are sold at ...

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wissensmanagement im unternehmen

KNOWLEDGE MANAGEMENT ACROSS THE COMPANY: IT

How does IT benefit? The complexity of enterprise IT is not to be underestimated, and IT experts are in high demand. As anyone who has ever had a problem with their office computer knows, PC probl ...

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