Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...Read More
They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...Read More
You’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...Read More
The work is finished — you’ve successfully introduced a knowledge management system at your company and anchored new knowledge processes in the departments. Editors are submitting new knowledge co ...Read More
You use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...Read More
You’re in the process of introducing a professional knowledge management system at your company, and you have successfully completed the first step: you know which software you want to use. ...Read More
Selecting a knowledge management solution for a company is an important decision. The trick is to find the right features and good usability while keeping in mind acquisition and operating costs, ...Read More
How does it increase satisfaction in customer service? Even the best customer service team can’t answer every question immediately. Especially in companies where thousands of products are sold at ...Read More
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