SABIO

02. Aug 2018

The role of the company knowledge manager

Good knowledge management is a huge success factor for both employees and customers. Unfortunately, it’s not something that happens spontaneously. Someone has to take the initiative to get things ...

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SABIO

02. Aug 2018

Knowledge management and change management - taking the buzzwords with a grain of salt

Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...

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SABIO

02. Aug 2018

The stairs to great customer service

What do you want to achieve? Great knowledge management? No! Great customer service? Yes!   While you are reading this article you might already be aware that great knowledge management is th ...

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SABIO

02. Aug 2018

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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