The journey to customer centricity
Technological progress has put customers on a level playing field with businesses. Transparency has increased in modern businesses. Customers influence the image of companies and products with inc ...
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Technological progress has put customers on a level playing field with businesses. Transparency has increased in modern businesses. Customers influence the image of companies and products with inc ...
Read MoreNo contact center can do without a good knowledge database. But the people, the agents on the phone or at the keyboard, are at least as important. The way they treat customers has a considerable i ...
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