Digital work is not necessarily productive. Computers, software, and the internet do make a lot of things easier. They increase the amount of knowledge available, but also the complexity of both s ...
Read MoreTechnology isn’t everything. Successful knowledge management also requires the proper method. We show you the six most important factors for successful knowledge management. They will allow ...
Read MoreA business can have service offerings everywhere you look, run by the best contact center agents. But if the knowledge management behind the customer service is shaky, it can count against you and ...
Read MoreEveryone knows the situation. You’ve got a question about a product, and you want a quick answer. It can be over the telephone, via email, in an app, online in a chat, or at the store in per ...
Read MoreWith digitalization in full swing, the days of control freaks and micromanaging executives are over. Trust and collaboration are the new currencies of the modern workplace. But managers often see ...
Read MoreFull-time employees spend more time at work than they do with friends and family. That’s not going to change. But the location and type of work people do has become more varied — digital technolog ...
Read MoreWhen IT problems crop up, it can bring work to a standstill. That’s why many companies have an IT helpdesk to offer solutions and keep employees productive and motivated. Once an internal IT ...
Read MoreThese days, you’re not going to impress anyone with standard-issue customer service. Both consumers and procurement staff expect to be addressed by their names in responses that are rapid an ...
Read MoreLeading customers to the answers they’re looking for is one of the main tasks of customer service. Get that part wrong, and you can quickly find yourself losing customers. But customer servi ...
Read MoreEverybody’s talking about the great importance of customer experiences. With good reason. Because these days, customers are more influential. Their experiences with the company can easily be ...
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