Our team of developers and product managers are working to improve SABIO all the time for our customers. The latest new feature added makes it quicker and easier for your customers to access the right knowledge through web self-service.
If you seek, you will find and that is true of how your customers can benefit from the latest feature available within SABIO. The Consumer API (known as C-API) makes it possible to provide targeted knowledge for your external website through FAQs.
So for example if you have numerous frequently asked questions, why not open them up on the self-service section of your website or on your mobile apps? This can be done through text or video files and provide quick answers – enabling your customers to easily find the information they require. It allows your customers to inform themselves independently which is a proven way to enhance satisfaction. This can also reduce the number of telephone and written enquiries.
Create once, share many times
The new feature works by allowing you to manage your internal and external content through a single system. The SABIO intelligent search feature learns from every click and external users can rate your content providing valuable feedback.This allows you to continually enhance your knowledge offering.
How can I work with C-API?
The first part is to identify the external content you wish to share. These can be broken down to match your business requirements and typically would include sections like payment and invoices, contact details, and what happens when type questions.
The answers provided are exactly the same as those available within the internal SABIO system your agents use. This keeps to the goal of providing one version of the truth across all channels. It is easily setup and already customers across Europe are already seeing the benefits.
This central knowledge base offers easy to use, low-cost operation and flexible customization options. It is available both on-premise and as Software as a Service (SaaS).
You can download a summary sheet here to discuss with your team.
Alternatively, please contact us if you would like to a demonstration or trial of SABIO to explore this new feature.
Like to talk to the people behind this article? Just give us a call, we’d love to hear from you:
Head of Product Management
Telefon: +4940 851927-0