There is a good reason for everything. Also for not doing, supporting, using something. But then you should be aware of the reasons. An overview from the perspective of a SABIO Consultant.
“I implemented SABIO together with you – now it should run all by itself, right?”. That would be nice, surely. But, as the word knowledge management quite rightly describes it: The knowledge I need every day – as well as my corporate knowledge – needs to be managed. Over and over again.
Reason no. 1: Decisions are not linked to corporate objectives.
The first rule for every consultant is that every situation needs to be considered again and again and only then a joint decision is made. If this decision is not closely linked to the company objectives, it is obvious that they cannot be successful, isn’t it?
Reason no. 2: Editors don’t have enough time
If the editorially responsible colleague does not have enough time to improve the quality and topicality of the content, as a member of my knowledge management system team I quickly find outdated and not optimally prepared content. If the search for desired topics is additionally very complicated, I do not have a direct contact person for my knowledge management system and I cannot use it intuitively then I also do not need knowledge management.
Reason no. 3: Knowledge management has no good repuration in your culture
In order not to reach this point, it is important that your knowledge management has high value in your corporate strategy and your corporate culture.
Reason no. 4: Unnecessary knowledge
With a well-intentioned flood of specialist information following the lines: “Can’t hurt when my colleagues know that too”, you’re not helping them. There is even the danger that uncertainty and even frustration may arise when your colleagues in the search of core information are lost in the flood of irrelevant information. Therefore, all users of your knowledge management system should only be provided with the relevant information they need for their daily work.
In summary, you need clear responsibilities for your knowledge management. Correct use also offers your company the opportunity to define basic terminology and language standards.
Before information is specifically communicated to your customers, it must already be available in your knowledge management system.
If the users can now be sure that your knowledge management system always contains the current information relevant to their work, you will hopefully never reach the point where you have to ask yourself: “Why employees/colleagues/SABIO fans/customers stop using your knowledge base”.
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