Release notes Serviceware Knowledge 5.63

Read what innovations there are in Serviceware Knowledge 5.63.

Also read the information about Knowledge-Integrator and about Solution Bot.
Save file settings for subsequent file uploads during text editing
If files are uploaded while working in the text editor (via drag and drop, copy and paste, the embed, attach or add link function), the settings made can be saved for subsequently uploaded files.

For this purpose, the new icon Save file settings is visible in the upload dialog, which determines whether the settings are saved and which file is used as a template. By default, the setting is activated for the file that was uploaded first.

Symbol: Save file settings
Warning: The settings are saved per text and only for the user's own access while the browser session is active. They are reset when logging out of the system or closing the browser tab or window.
Skip file settings when uploading files during text editing

In addition to the option to pre-fill the file settings when uploading further files, the file settings can now also be skipped for the next file uploads when working in the text editor. There is a new checkbox Skip file settings for this when files are uploaded via the text editor (via drag and drop, copy and paste, the embed, attach or add link function).

If this setting is activated, the file settings dialog is skipped when uploading additional files via the text editor and the saved settings are automatically applied to these files.
The following settings are used for both functions:
  • Folder
  • User group
  • Responsible user
  • Usage rights
  • For images: Image setting
Checkbox: Activate or deactivate Skip file settings
Warning: The settings are saved per text and only for the user's own access while the browser session is active. They are reset when logging out of the system or closing the browser tab or window.
Alternatively, the settings can also be reset manually using a new icon in the text editor. Once file information has been saved, you can use the Skip file settings icon to activate or deactivate the skip function.
Icon: Activate or deactivate Skip file settings in the editor
Changes to the user interface of the Knowledge Basic Reporting
Icon: Beta This function is a beta version.
The user interface and navigation of Knowledge Basic Reporting has been optimized, in particular with regard to:
  • Appearance
  • Navigation
  • Display of tables incl. maximization options
  • Display of the data tiles
  • Display of the filter options
  • Addition of a search bar for searching in tables
  • Filter options offered: In addition to the existing filters by view and user group of the user, there are now also filters that filter by view and group responsible of the content
Currently, the reports under Editing (e.g. Texts > Editing) still display an overview that is not filtered according to the selected time period. This will be adjusted soon.
The Knowledge Basic Reporting documentation will be revised soon.