It's that easy to integrate Serviceware Knowledge (SABIO) into your tool setup!
Integration of Knowledge into any web application without IT or development resources
Increased customer satisfaction due to significantly faster processing of customer requests
Increase in user productivity through faster retrieval of searched for knowledge
Knowledge changes permanently! A knowledge database thrives on changes and continuous maintenance. To ensure that your users are always up to date, the Integrator provides appropriate notifications as soon as there are important news.
SABIO Integrator can be used with all web-based applications.
Which requirements must be met in order to use the SABIO Integrator?
To use the Integrator, you need an existing Serviceware Knowledge (SABIO) system, your access data and your order to activate the contracted licenses must be available to us. The SABIO Integrator is a browser plugin. The use of the integrator is currently supported by the Google Chrome and Microsoft Edge browsers. Planning for the Firefox browser is underway.
Can I unlock only a portion of my licenses?
The SABIO Integrator is a product extension that can only be activated for all existing licenses.
How can I get the Integrator?
To place an order, please contact us via firstname.lastname@example.org. After the order is placed, we will activate all licenses.
In which languages is the SABIO Integrator available?
The SABIO Integrator is available in English and German.
Where can I download the Integrator?
The integrator can be downloaded directly from the Chrome Web Store or the Microsoft Edge Extension Store. You can find the browser plugin under the search term "SABIO Integrator". Please perform the installation directly in the Chrome or in the Edge browser, respectively.
What do I have to consider when installing the SABIO Integrator?
To use the integrator, we recommend the following steps:
Link your Serviceware knowledge base to the web app of your choice. Most web apps offer add-ons for third-party providers in their stores. We are happy to support you with the integration. With these web apps, Serviceware Knowledge (SABIO) has already proven to run flawlessly on a daily basis:
Novomind offers innovative e-business solutions for your business: E-Communication software for contact centres, e-commerce systems included
In addition to classic sales and service text chat, optimise-it offers extensive extensions for WhatsApp for companies, video chat, co-browsing, social chat, ad chat and a recruiting chat.Contact us
Sematell automates inbound and outbound customer communications to manage the increasing number of emails, letters, faxes and SMS messages in your contact center.Contact us
The SABIO App for Zendesk can be installed directly through the Zendesk marketplace. After filling out your SABIO account details, you can access knowledge stored in SABIO. With one click, you are able to transfer knowledge and documents into tickets to solve customer issues.MARKETPLACE
Freshdesk integrates with a lot of different systems, including SABIO. Our Freshdesk integration allows you to access your SABIO knowledge directly in your Freshdesk agent view. Search within SABIO and transfer knowledge with one click to a Freshdesk ticket.Contact us
The Salesforce service cloud is a powerful tool for managing your customer requests. It can be integrated with SABIO in no time. The integration enables you to integrate knowledge from SABIO directly into tickets.Contact us
Serviceware Processes offers leading software for IT Service Management (ITSM) and enables process control for service managementContact us
CX Company is the trendsetter for user-friendly web self-service solutions, social media services and live engagement in outsourcing.Contact us
The INEXSO ERM is a flexible and customizable multichannel system for automated processing of customer inquiries. With the SABIO integration, users can directly find knowledge texts, documents, internal messages and contact data from SABIO in the ERM and transfer them to the ERM processes with a single click.Contact us
Widgets make outstanding customer self service easily accessible. No matter what CMS you used to build your website – WordPress, Typo3, Drupal or Joomla – with widgets you get your know-how directly from Serviceware Knowledge (SABIO) onto your website. The HTML code is generated automatically and the latest status of your content is displayed after a single "plug-in": whether the search feature including search results, the tree structure or, of course, entire texts. You control the maintenance of the content – including what content should be visible to the public – exclusively via Serviceware Knowledge (SABIO).
Together with your dev team you want to get the most milage out of your knowledge database? Take our open REST API and flexibly integrate Serviceware Knowledge (SABIO) into your environment tailored to your individual needs.