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WELCOME TO THE WORLD'S EASIEST KNOWLEDGE MANAGEMENT SOLUTION

POWERFUL FEATURES AND SMART WORKFLOWS – EVERYTHING IN ITS PLACE

STOP SEARCHING – START FINDING

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SELF-LEARNING SEARCH

The Serviceware Knowledge search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for.

RANKING

Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags.
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FILTERS / DRILL-DOWN

Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more.

ALL SOURCES AND FILES

Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents.
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INTRODUCING THE WORLD'S SMARTEST TREE

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USER VIEW

The click-through-tree allows easy and fast browsing through your organization's knowledge. Combine it with your user groups to display only relevant knowledge to the right people.

INLINE EDITING

Manage your tree without leaving the interface. You can adjust the structure or add documents by drag & drop. There is no easier way to prune your knowledge.
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VISIBLY FASTER

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All of your knowledge can be easily structured by Serviceware Knowledge's powerful permissions and role-management. Everyone in your organization will only see content that is relevant to them while you can keep all information in one easy to use knowledge base built on Serviceware Knowledge's unlimited scalability.

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MANAGE YOUR USERS

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PERMISSIONS & ROLES

Serviceware Knowledge’s permissions and role-management is as powerful as you need it to be. Each content and function can be enabled or disabled for all of your defined user groups. This allows you to keep specific information secure and your knowledge base aligned with your policies.

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AUTOMATION IS KING

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VALIDITY

Serviceware Knowledge manages your content based on validities. Knowledge can go live or expire on specific key dates. You can easily update knowledge which is about to expire and keep track of history. This keeps information always current and helps you to stay focused.

SUGGESTIONS & FEEDBACK

Serviceware Knowledge allows users to add suggestions to existing knowledge with just one click. Editors are being informed automatically. They can respond to the feedback and are able to communicate amendments to the team or specific user groups rapidly. This way Serviceware Knowledge helps you to get a bit smarter every day.
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APPROVAL

Create an efficient quality management (QM) within Serviceware Knowledge by making sure that knowledge is approved before publishing. This allows you to let multiple people work on content while ensuring that only approved information is being published.

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SPREAD THE WORD

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MESSAGE INBOX

Check out your inbox for recent changes on content or urgent news. This way it is really easy to stay up to date or see any upcoming tasks.

PUSH MESSAGES

Send specific push notifications about important content changes with priority and validity to your individual user groups. Within Serviceware Knowledge you can see who has read the messages and who hasn't. Additionally, all messages can be sent out via email.
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GET INSIGHT KNOWLEDGE

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Serviceware Knowledge offers numerous pre-configured as well as customizable reports. See for example which content is highly frequented or ranked poorly. You can export reports for further use or customize how reports are displayed. That way you can spot the most important knowledge in one quick graph and focus on the essential stuff. The Serviceware Knowledge reports help you to improve your knowledge day by day.

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HOSTING SECURITY

Should you choose to operate Serviceware Knowledge on your company's infrastructure system security is of course up to you. For our SaaS solution, Serviceware Knowledge guarantees the following security measures:

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OUR DATA CENTER

The Serviceware Knowledge server is located at an accredited German data center with an independent, uninterruptible power supply that uses diesel generators. Services include redundant uplinks, restricted access control, video-surveillance, intrusion detection connected to an on-site security center, fire detection & argon extinction, evacuation, and much more. Our data center host has been independently tested and certified for:
  • ISO27001 and ISO27002: Information Security Management Systems (ISMS)
  • BSI101-1 and BSI10-2: Information Security Management und Implementation Recommendation of IT-baseline security of the 'Bundesamtes für Sicherheit in der Informationstechnik' (BSI)/(Information Safety Management and Implementation Recommendation of IT-Protection by the German Information Technology Government Agency)
  • BS2599 and BSI10-4: Business Continuity Management/ Emergency Management
  • ISO 27001
  • ISO9001
  • PCI DSS LEVEL 1
  • SOC1/SSAE 16/ISA 3402 (formerly SAS70)
  • SOC2
  • SOC3
  • FISMA, DIACAP and FedRAMP
  • DOD CSM Levels 1-5
  • ITAR
  • FIPS 140-2
  • MTCS Level 3

INFORMATION SECURITY

Access to the Serviceware Knowledge application and the attached systems is protected by industry standard encryption algorithms.   The entire Serviceware Knowledge application is protected by a redundant firewall.   Only for Serviceware Knowledge Enterprise: Connection is possible via encrypted proxy, VPN, or dedicated line. User authentication occurs via LDAP or Active Directory connection and a Single-Sign-On system that does not transmit user-specific passwords.

PASSWORD PROTECTION

We value safe passwords to protect against external unauthorized access. Password requirements can be customized. Definitions can be set to ensure the use of upper- and lowercase characters, special characters and digits. Password length, validity, and several additional conditions can also be individually configured.
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MONITORING

All Serviceware Knowledge systems and connected services are constantly monitored. Our operation teams are always available to react to any system abnormalities.

DATA BACKUP

All customer data is encrypted and backed up to a physically separate location daily. In the event of data loss, we can reconstruct a client database at all times.
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NITTY-GRITTY DETAILS

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WYSIWYG-EDITOR

Serviceware Knowledge's editor offers a convenient way to create your knowledge content directly in the interface. The integrated CKEditor offers text formatting features, drag and drop, spell check, and more.

ARCHIVING & VERSIONING

Our powerful archiving and versioning features meet the requirements to be auditable. It also allows you to restore earlier versions, just in case.
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FILE MANAGEMENT

Images, Word documents, PDFs and more. Have your files ready to be found and referenced at your fingertips right here in your knowledge management system.

EXPERTS & CONTACTS

With the experts and contacts directory you can add and manage relevant people and find contact information via the Serviceware Knowledge search.
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TEMPLATES

Serviceware Knowledge is designed to save time and effort. Simply select from a number of configurable templates to speed up your content creation or create your own templates for later use.

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