SABIO

05. Apr 2018

The stairs to great customer service

What do you want to achieve? Great knowledge management? No! Great customer service? Yes!   While you are reading this article you might already be aware that great knowledge management is th ...

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SABIO

05. Apr 2018

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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SABIO

05. Apr 2018

5 STEPS TO DEPLOYING A KNOWLEDGE MANAGEMENT SOLUTION
PART 5: The evolution of knowledge — knowledge management in your daily work

You’ve managed to build a solid foundation for knowledge management at your company and you’re experiencing initial success. Each day, editors process new information and ensure your departments h ...

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SABIO

05. Apr 2018

5 STEPS TO DEPLOYING A
KNOWLEDGE MANAGEMENT SOLUTION PART 3:
Expanding knowledge management to include other departments

You use knowledge management at your company, and you know all about the benefits it provides. But now you want to take your proven system and deploy it not only to a single department, but to the ...

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