Resources
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Blog
Emotional Recognition Software: A Powerful Tool for Call Centers
Enhance customer service with emotional recognition software. Discover how voice analysis and emotion detection can improve customer…
Blog
What does a knowledge manager do?
Explore the essential traits and duties of a knowledge manager and understand their effective methods in instituting knowledge management…
Blog
5 Steps to Deploying a Knowledge Management Solution
Learn how to find the right knowledge management software, successfully roll out the system, and expand it across your entire enterprise.
Blog
How social media platforms transform knowledge management in businesses
Explore how social media platforms facilitate seamless communication and collaboration, making knowledge easily shareable and accessible.
Blog
The anti-silo philosophy - How do you avoid knowledge silos?
Learn how to establish successful formal knowledge transfer in your organization.
Blog
Formal versus informal knowledge transfer – there’s no substitute for structure
The ten steps to implement formal knowledge transfer and create a structured and accessible knowledge base.
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Preserving expertise: Knowledge retention and transfer when employees leave
Discover the high costs and risks associated with knowledge loss in organizations and how to effectively transfer knowledge.
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Artificial Intelligence in Self-Service
How to take customer service to the next level with conversational AI.
Blog
The impact of knowledge management and AI on digital customer service
Learn how knowledge management paired with AI algorithms can boost modern customer service.
Blog
Messaging is the next step in multichannel customer service
Explore the untapped potential that lies within modern messaging apps, offering exciting possibilities for customer service enhancement.