CASE STUDIES

With a staff of more than 3,700 specialists, Transgourmet caters food and non-food items to more than 35,000 clients within the food and beverage, hotel and hospitality industries. Learn how Transgourmet managed to improve their service-level-agreements (SLA) by nearly 40% when using SABIO knowledge management as their single-point-of-truth (SPOT) for customer service.

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Carnect is amongst the leading B2B rental car platforms and delivers first class and tailor-made customer service on a 24/7 basis. Learn how Carnect improved their KPI by cutting their average handling time (AHT) for call and email responses with SABIO knowledge management as their central hub to manage service content.

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With more than 4 million delivered parcels every day DPD Iloxx is one of the largest CEP service providers in Europe. 4 million parcels – that means 4 million customer contacts daily. Learn how DPD Iloxx is using SABIO knowledge management to improve important service KPIs such as response quality, average handling time (AHT), and overall service excellence.

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