CASE STUDIES

With a staff of more than 3,700 specialists, Transgourmet caters food and non-food items to more than 35,000 clients within the food and beverage, hotel and hospitality industries. Learn how Transgourmet managed to improve their service-level-agreements (SLA) by nearly 40% when using SABIO knowledge management as their single-point-of-truth (SPOT) for customer service.

Carnect is amongst the leading B2B rental car platforms and delivers first class and tailor-made customer service on a 24/7 basis. Learn how Carnect improved their KPI by cutting their average handling time (AHT) for call and email responses with SABIO knowledge management as their central hub to manage service content.

With more than 4 million delivered parcels every day DPD Iloxx is one of the largest CEP service providers in Europe. 4 million parcels – that means 4 million customer contacts daily. Learn how DPD Iloxx is using SABIO knowledge management to improve important service KPIs such as response quality, average handling time (AHT), and overall service excellence.