SABIO

04. May 2018

Knowledge management and change management - taking the buzzwords with a grain of salt

Knowledge is power, the hive mind, killer apps, managing fear and resistance, winning over hearts and minds… We all know these well-worn phrases. They sound vaguely positive—but examined more clos ...

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SABIO

04. May 2018

Serviceware SE acquires SABIO GmbH

Dear customers, Dear partners and friends, We have big news that I want to share with you personally: On Monday I have sold all shares in SABIO GmbH to Serviceware SE in Bad Camberg.   Servic ...

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SABIO

04. May 2018

The stairs to great customer service

What do you want to achieve? Great knowledge management? No! Great customer service? Yes!   While you are reading this article you might already be aware that great knowledge management is th ...

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SABIO

04. May 2018

How Employee Satisfaction Makes a Contact Center Successful

They are the heart of customer service: The service staff. However, finding good employees for this often unpopular job has never been more difficult. Friendliness, motivation, professional expert ...

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